Return Policy

At Bigcellshop, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:

Holiday Returns: Purchases made from 11/1/21 through 12/25/21 will have an extended return policy through 1/31/22. All other terms and conditions of our Return Policy remain in effect. 

Please allow 10 to 14 days for processing your return.

Returning By Mail

Contact us to start a return using the order number. Eligible merchandise may be returned FREE if received within 30 days of the delivery date; above exclusions apply.

A return fee of $9.95 will apply for: all clearance items, all items returned after 15 days of delivery, and items marked as “Return Fees Apply.”

If you don’t have an order number, please call 1-651-373-8656 for assistance.

Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Bigcellshop, 857 Grand Ave, St Paul, MN 55105

Bigcellshopstore purchases may be returned by mail to the store in which they were purchased.

Gift Returns By Mail

Click here to start your gift return using the order number. A BigcellshopGroup Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Bigcellshop, Horchow, Last Call and Bergdorf Goodman. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law.

If you don’t have an order number, please call 1-651-373-8656 for assistance.

Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Bigcellshop, 857 Grand Ave, St Paul, MN 55105

Bigcellshopstore purchases may be returned by mail to the store in which they were purchased.

CONTACT US

Email: [email protected]

Phone: +1-651-373-8656

Address: 857 Grand Ave, St Paul, MN 55105