Protecting Your Privacy and Security
We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and exceeding our own internal standards and best practices.
Personally Identifiable Information
When you place an order for products or services we collect certain types of personally identifiable information required to fulfill those products or services, including (1) contact information (such as name, address, e-mail address, and telephone number); (2) payment information (such as credit card number); and/or (3) ID verification information (such as credit card number, date of birth, Social Security Number, or Driver's License Number).
We only collect ID verification information if it is required by a wireless carrier to process your application. For those customers applying for a new wireless service account, we submit your data into the wireless carrier's system so that the carrier may perform a standard industry credit check. Aside from approval status information, we do not have access to an applicant's credit-history information.
If you would like to place an order but are reluctant to provide this information online, you may provide it to us by telephone during normal business hours. Simply speak to an agent and provide your information over the phone.
We use the contact information you provide to communicate with you, such as to send you order confirmations, respond to your inquiries, provide you with important product update, warranty, or safety information. In addition, we use contact information you provide to offer you additional products, programs or services that we believe may be of interest to you. You can easily opt out of a newsletter by clicking the unsubscribe link at the bottom of any of these e-mails. We do not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes, unless you authorize us to do so.
Location Information
We collect location information in order to improve your shopping experience. If you shop for location-specific products such as a wireless rate plan, we ask for a zip code and record this information via a cookie so that we may display only services which are available in your area. We also save this information so that we don’t have to ask for it again on your next visit.
Information from IP addresses is used to help administer our Web site, to examine overall traffic trends, and to help us improve our site and make your browsing and purchasing experience more enjoyable. IP addresses are not linked to any personally identifiable information.
Supplementation of Information
We may, from time to time, supplement the information we collect online with outside records (e.g., information from our strategic partners, wireless providers, or the United States Postal Service) to enhance our ability to serve you, to tailor our content to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
Sharing of Your Information
To fulfill your requests for products and services, we may need to share some of your personally identifiable information with the wireless provider from which you have requested service. More specifically, when you place an order for a new wireless account, we will share contact and ID verification information required by the wireless carrier to provide you with its services. The wireless provider may use this information for credit approval, service activation, and from time to time, for its own marketing purposes. You should consult the wireless providers' respective privacy policies, as this Notice does not cover their use of your information. Also, your shipping information will be shared with a shipping company such as FedEx, for the purposes of delivering your order. Other Non-Personally Identifiable Information
We may collect certain non-personally identifiable information about our visitors when you visit many of our Web pages such as the type of browser you are using (e.g., Netscape, Internet Explorer), the type of operating system you are using, (e.g., Windows XP or Mac OS) and the domain name of your Internet service provider (e.g., America Online, Earthlink).
We use the non-personally identifiable information that we collect to improve the design and content of our service pages and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze service usage.
Legal Process/Disclaimer
We may disclose personally identifiable information in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.
Cookies
Cookies are used by your computer's browser to store your preferences. We use both session and persistent cookies. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites.
Links
This site may contain links to other Web sites whose information practices may be different than ours. Our privacy policy does not cover these third parties' use of information. Visitors should consult the other companies' and sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
Security
We have put in place multiple levels of physical and electronic security to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.
All information submitted is protected by our secure server, which automatically encrypts your personally identifiable information so that it cannot be read while traveling over the Internet.
Updates and Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement. We reserve the right to modify this privacy statement at any time, so please review it frequently.
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